Orders are usually processed within 1–2 business days. Standard shipping within Australia typically takes 3–7 business days. Express options are available at checkout if you need your pieces sooner.

We want you to love your pieces. If something’s not quite right, you can return your item within 14 days for a refund or store credit. Items must be unworn and in original packaging. Please note: for hygiene reasons, earrings cannot be returned unless faulty.

Email us at hello@frou.com.au with your order number and we will be in contact within 48 hours on how to return your item.

Yes! All of our pieces are made with stainless steel and 18K gold plating, which means they’re waterproof, sweat proof, and tarnish-resistant. You can wear them in the shower, to the gym, or even in the ocean.